Responsibilities

Front Office

• Extend warm welcomes to members and guests, providing personalized assistance that exceeds expectations.
• Address member and guest concerns promptly and effectively, taking ownership of challenges, and seeking proactive solutions. Escalate unresolved issues to management as needed to ensure resolution.
• Professionally answer phone calls and redirect them as necessary.
• Promote club events, promotions, and amenities to enhance member and guest experiences, fostering a positive atmosphere.
• Monitor premises for safety hazards, enforce protocols, provide guidance during emergencies, collaborate on safety issues, and participate in training to ensure compliance with safety regulations.

Golf Operations

• Manage all aspects of golf bookings, including cancellations and no-shows, while assisting with events and tournaments.
• Register and collect fees from members and their guests, answer inquiries, and set up registration for club and private golf events.
• Maintain the club’s golf booking system and prepare tee time sheets for staff.
• Handle member and guest feedback, communicate with the golf team, and assist with daily billing and day-end closing procedures.
• Support in preparing golf rounds and statistical reports, and coordinate with various departments as required.

Job Requirements

Qualifications

• Possess a minimum of ‘O’ levels or equivalent

Experience

• Previous hospitality industry experience preferred.
• Minimum of 2 years of relevant work experience
• Previous experience in hospitality, concierge services, or customer service preferred.
• Flexibility to work evenings, weekends, and public holidays as required.

Skills & Knowledge

• Excellent interpersonal and communication skills, with a friendly and professional demeanour.
• Strong organizational abilities and attention to detail.
• Proficiency in computer applications, including MS Office.
• Ability to multitask and prioritize in a fast-paced environment.
• Knowledge of golf and familiarity with golf club operations is an asset.

How to Apply

Interested candidates, please submit your application via the application form as follows; otherwise, you may also wish to send your updated resume to [email protected].

We regret to inform that only shortlisted candidates will be notified.